Last updated: May 2026
Monthly plans are billed in full at the start of each billing period. We do not offer pro-rata refunds for unused days within a billing period. If you cancel a monthly subscription, you will retain access to your paid features until the end of the period you have already paid for, after which your account reverts to the free tier.
Annual plans are billed in full upfront. If you cancel within 14 days of your initial annual payment and have made fewer than 10 regenerations, you may request a full refund by contacting us at hello@findaname.app. Outside of this 14-day window, annual subscriptions are non-refundable but remain active until the end of the annual period.
Downgrading from Premium to Plus, or from either paid plan to the free tier, takes effect at the end of your current billing period. No partial refund is issued for the difference in plan price.
If you have been charged in error, or if the service has been unavailable for an extended period due to a fault on our side, please contact us and we will review your case individually. We aim to respond to all refund requests within 3 business days.
Email hello@findaname.app with your registered email address, the date of charge, and the reason for your request. Refunds are processed via Stripe and typically appear within 5–10 business days depending on your bank.
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013. Digital services that have already been fully consumed may not qualify for a 14-day cooling-off period — by using the service immediately after subscribing, you acknowledge this.
If you have a billing question or concern, we'd always rather sort it out than have an unhappy user. Please reach out before disputing a charge with your bank — we'll do our best to help.